Privacy Policy - Little Nomads

Last updated: 21/01/2026

1. Introduction

This Privacy Policy explains how personal data is collected, used, and protected when you visit or make a booking through the Little Nomads website.

Little Nomads is committed to protecting your privacy and handling personal data in a transparent and secure manner, in accordance with the Swiss Federal Act on Data Protection (revFADP) and, where applicable, the EU General Data Protection Regulation (GDPR).

2. Data Controller

The data controller responsible for processing your personal data is:

Melanie Williams-Kaderli
Sole proprietorship trading as Little Nomads
Pfarrhausstrasse 4a, 8344 Bäretswil
Switzerland

Email: [email protected]

3. Personal Data We Collect

We may collect the following categories of personal data:

a) Information you provide directly

• Name
• Email address
• Phone number
• Billing and delivery address
• Booking and rental details
• Communications sent to us (e.g. emails, contact forms)

b) Booking and transaction data

• Rental items selected
• Rental dates
• Additional services selected (e.g. Damage Protection)
• Payment status (payments are processed by third-party providers; we do not store full payment details)

c) Website usage data

When you visit our website, certain technical data may be collected automatically, such as:

• IP address
• Browser type and device information
• Pages visited and interactions.
  This data is collected via cookies and similar technologies, where enabled.

4. Purpose and Legal Basis for Processing

We process personal data for the following purposes:

• To fulfil bookings and contracts (legal basis: performance of a contract)
• To process payments (legal basis: performance of a contract)
• To communicate with customers regarding bookings, deliveries, and support (legal basis: performance of a contract or legitimate interest)
• To send marketing emails and updates, only where you have explicitly opted in (legal basis: consent)
• To improve our website and services, including analytics and performance monitoring where enabled (legal basis: consent or legitimate interest, depending on the tool)

You may withdraw your consent at any time where processing is based on consent.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure essential functionality, provide the best possible user experience, and, where enabled, to analyse website usage.

• Essential cookies are required for the website and booking system to function correctly.
• Optional cookies (such as analytics or marketing cookies) are used only where you have given consent.

Cookie consent is managed through the website’s built-in cookie consent tool. You can manage or withdraw your cookie preferences at any time.

6. Third-Party Service Providers

We use trusted third-party service providers to operate our website and deliver services. These may include:

• Booqable – website hosting, booking, rental, and delivery management.
• Stripe – payment processing.
• Email service providers (e.g. Mailchimp) – for marketing communications where consent is given.
• Analytics providers (e.g. Google Analytics) – to understand website usage and improve performance.
• Website translation services (e.g. Weglot) – to provide multilingual content.

These providers process personal data only on our behalf and in accordance with applicable data protection laws.

7. International Data Transfers

Some of our service providers may store or process data outside Switzerland or the European Economic Area (EEA).

Where international data transfers occur, appropriate safeguards are in place, such as standard contractual clauses or equivalent legal protections, to ensure an adequate level of data protection.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or contractual requirements.

Booking and transaction data may be retained for statutory retention periods. Marketing data is retained until consent is withdrawn or the data is no longer required.

9. Your Rights

You have the following rights in relation to your personal data, subject to applicable law:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to deletion of personal data
• Right to restriction of processing
• Right to data portability
• Right to withdraw consent at any time (where processing is based on consent)

To exercise your rights, please contact us at [email protected].

10. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. However, no system can guarantee absolute security.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services or legal requirements. The latest version will always be available on our website, with the update date clearly indicated.